Terms & Conditions:
CANCELLATION & REFUND POLICY
BOOKING AMENDMENT & CANCELLATION BEFORE ARRIVAL:
Booking amendment and cancellation must be done 7 days before the arrival date. An email must be sent to leasing.au@dash.co. Failure to provide 7 days' notice will result in 1 week (7 days) payment.
BOOKING AMENDMENT AFTER CHECK-IN:
If you wish to reduce your stay, an email must be sent to support.au@dash.co 7 days prior to the preferred new date of departure. Failure to provide 7 days' notice will result in a charge of 1 week (7 days) payment.
SECURITY DEPOSIT REFUND
Credit Card / Bank deposits will be refunded within 10 working days post departure, subject to full settlement of outstanding bills.
ROOM OCCUPANCY
Rooms are available for a maximum of two adults.
When having guests in your room, no more than four adults are permitted in the room at one time.
BOOKING GUARANTEE AND PAYMENT
At the time of booking, Dash Living will take a security deposit, along with payment for the first accommodation invoice. Please note that guests cannot check-in to the room until this payment has been made. Ongoing payments will be issued every fortnight, until guest departure.
* For security purposes, Dash Living does not accept cash as a form of deposit.
IDENTIFICATION ON ARRIVAL
Upon arrival, the Hotel will request supporting identification, corresponding to the booking name.
PAYMENTS ON DEPARTURE
Guests should have settled all payments with Dash Living, before departure.
SMOKING POLICY
Please be advised that the Hotel is 100% non-smoking including all rooms. A cleaning fee will apply if there is any evidence of smoking.
RUBBISH DISPOSAL
Please be advised that you are only allowed to leave your rubbish outside your room door to be picked up from 7 am to 7 pm each day. Otherwise, this could result in a fine issued by the hotel.
ROOM DAMAGE, THEFT AND CLEANING POLICY
Guests that depart their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.
SECURITY AND EVICTION POLICY
Holiday Inn Darling Harbour’s management team reserves the right to enter any guest room in the best interest of security and/or safety of its guests and employees. The hotel may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: intoxication, antisocial behavior, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel, and its contents, excessive noise, ignoring the advice or requests of the hotel staff, smoking in the hotel, or exceeding the maximum number of guests in the room at any time.
ROOM CLEANLINESS UPON CHECK-OUT
Guests should ensure to clear all their personal items from their room and leave the room in a good state of cleanliness and without any damage to avoid any cleaning charges upon check-out.
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